Terms & conditions

Last updated: 29 March 2023

  • Overview

    Access to and use of this website is conditional upon guest acceptance of these terms and conditions. Please read the following terms and conditions closely before using our website. If the guest does not agree with any part of these terms and conditions, the guest must not use this website. Any use of the www.villahotels.com website, or written communication with Villa Hotels & Resorts, for the purposes of travel arrangements/accommodation, confirms that you are aged 18 or over and that you have read and fully accept these terms and conditions. These terms and conditions are devised for the protection of all parties.

  • Booking conditions

    Villa Hotels & Resorts website is owned and operated by Villa Hotels & Resorts Pvt. Ltd, with head office located at “STO trade Centre 3rd Floor, Ibrahim Hasan Didi Magu, Male’, Maldives.” Customers are responsible for reading the terms and conditions including booking conditions which are available at www.villahotels.com/terms-and-conditions.html. The guest agrees to abide by the terms and conditions of purchase imposed by Villa Hotels & Resorts with whom the guest elects to deal. Guests understand that any violation of any such conditions of purchase may result in cancellation of client reservations or purchases, in the client being denied access to Villa Hotels & Resorts, and in forfeiting any monies paid for such reservations or purchases, and Villa Hotels & Resorts debiting the guest account for any costs we incur as a result of such violation. Guests will be completely responsible for all charges, fees, duties, taxes, and assessments arising out of client use of this website, and, without limitation, guests will be responsible for all charges, fees, duties, taxes, and assessments arising out of transactions performed by others on the guest's behalf, whether or not such uses were performed with client consent. With respect to hotel reservations and ground arrangements made directly through this website, the guest's reservation will become confirmed once the guest has sent an online confirmation and provided credit card details, and paid the total amount due in full OR any required deposits and when we acknowledge receipt of full payment OR deposit. In some cases, an initial non-refundable deposit may be charged.

  • Booking your holiday

    A booking is accepted only after we receive written confirmation from the guest along with full payment for accommodation and travel arrangements. (This may be waived solely at the discretion of Villa Hotels & Resorts). For bookings made via our Internet Booking Engine, the full payment, or for email inquiries, the full payment or payment of a deposit or guest-written confirmation will indicate an acceptance of these terms and conditions by the guest.

  • Final payment

    If the balance of payment is due for the guest's travel arrangements/hotel reservation, the balance payment must be paid by the guest before leaving the hotel.

  • Methods of payment

    Payments for full or part payment for the travel arrangements/hotel reservation may be made either by 1) bank transfer or 2) credit card (Visa, MasterCard). If paid via bank transfer, all additional charges and fees related to the transfer will be borne by the guest.

    If paying by credit card, the guest can either pay through;

    1. The secure internet payment gateway facility is available on our website villahotels.com.
    2. Or, the guest could do so by filling in, signing, and returning to us a credit card authorization form that we will send to the guest indicating the total amount due. Providing Villa Hotels & Resorts with this information in a form via email or fax us at the guest's own discretion/risk. Guests can return these forms to Villa Hotels & Resorts either through email or fax.
  • If paying by credit through the secure internet online payment gateway

    The guest payments are processed entirely on the Secure Payment Sites operated by Bank of Maldives (BML) for MasterCard, American Express, and Visa card payments. Guest card details are not received or stored by Villa Hotels & Resorts, in any form, and when the guest places an order as part of the checkout process the guest is automatically taken to the BML Secure Payment facility for MasterCard, American Express, and Visa card payments. The guest credit card information will be securely transmitted to BML for transaction authorization using SSL 128-bit encryption. All payments are denominated in United States dollars (US$).

    SSL, a security internet protocol known as Secure Socket Layer, uses connection-oriented end-to-end encryption to provide data confidentiality service and data integrity service for application layer traffic between the guest web browser and the secured BML payment gateway servers. It provides data encryption, server, and guest authentication, and message integrity between the guest and the webserver.